Refund Policy

Annual subscriptions purchased from JnV are eligible for a full refund if the refund request is submitted within 24 hours of the original purchase.

Refund requests submitted after the 24-hour refund period are generally not eligible for a refund, except where a refund is required by applicable law or where JnV determines, at its sole discretion, that an exception is appropriate.

Monthly subscriptions are not eligible for discretionary refunds. Cancelling a monthly subscription prevents future renewals but does not refund the current billing period.

Eligible annual refunds will cancel the subscription, and the refund will be issued to the original payment method. Refund processing times may vary depending on the payment provider or financial institution.

The 24-hour refund period begins when the subscription purchase is successfully completed, based on JnV's payment records.

There are no refunds for upgrades to a more expensive plan, monthly plans, or market data, even if the subscription is cancelled on the same day as payment. Users who have filed a chargeback, dispute, or claim are not eligible for a refund.

This refund policy does not limit or exclude consumer rights that cannot legally be waived under applicable law.